Frequently Asked Questions

Aellora aims to offer original perfumes sourced through trusted suppliers, verified trade channels, distributors, importers, and reliable partners.

We do not support fake, duplicate, or copied perfumes.

Before dispatch, we check product condition, packaging, seal condition where applicable, bottle condition, importer details where available, MRP label, and visible damage or leakage.

Most perfumes are shipped in their original brand packaging unless clearly mentioned otherwise on the product page.

If a product is a tester, miniature, decant, or special format, it will be clearly mentioned on the product page. We do not want customers to confuse these formats with regular retail products.

Choose your perfume, add it to cart, enter your shipping details, complete payment, and you will receive an order confirmation by email, SMS, or WhatsApp, depending on the details entered at checkout.

No. Aellora currently accepts prepaid orders only. Cash on Delivery is not available.

Available payment methods will be shown at checkout. This may include cards, UPI, net banking, wallets, and other secure payment options supported by the payment provider.

If your payment failed but money was deducted, please wait for confirmation from your bank or payment provider. You can also contact us at contact@aellora.in with your payment details and the email or phone number used at checkout.

Yes. Aellora offers free shipping on all products across serviceable locations in India.

Orders are usually processed within 1 to 2 business days. After dispatch, most orders are delivered within 3 to 7 business days. Remote locations may take 7 to 10 business days.

Yes. Once your order is shipped, tracking details will be shared by email, SMS, or WhatsApp, depending on the contact details provided at checkout.

Courier delays can happen due to weather, serviceability issues, public holidays, incorrect address, or high shipment volume. If your order is delayed, contact us at contact@aellora.in and we will help you check the latest update.

Aellora may approve a replacement or full refund in eligible cases mentioned in our Cancellation, Returns & Refunds Policy.

No. Returns, replacements or refunds are not accepted due to fragrance preference, dissatisfaction with the scent or a change of mind.

Opened or used perfumes are not eligible for return. An exception may apply if a damaged bottle or manufacturing defect is verified and approved by Aellora.

All product-related concerns must be reported within 15 days after receiving the order.

If the damage or leakage is verified and approved, Aellora will provide a replacement. A full refund may be issued if a replacement is unavailable.

If a manufacturing defect is verified and approved, Aellora will provide a replacement. A full refund may be issued if a replacement is unavailable.

A defect noticed during first use, such as a non-functioning sprayer, may still be eligible for review. The issue must be supported by a clear video and approved by Aellora.

For approved return, replacement, or exchange requests, Aellora will bear the eligible return or exchange shipping cost.

Raise a request through the Return & Exchange Portal within 15 days after delivery. Aellora will verify the claim and guide you regarding the available resolution.

Raise a request through the Return & Exchange Portal within 15 days after delivery. Please provide your order details and a clear unboxing video showing the complete contents of the parcel.

Yes. A clear and continuous unboxing video is necessary for the verification and approval of product-related refund requests.

The recording should begin before opening the parcel and clearly show:

• The sealed parcel
• The order ID or shipping label
• All sides of the package
• The condition of the parcel
• The product box
• The perfume bottle
• The reported damage, leakage, defect, wrong item or missing item

No. Returns, replacements or refunds are not accepted due to fragrance preference, dissatisfaction with the scent or a change of mind.

An unboxing video is necessary for the verification and approval of a product-related refund request. Without a clear and continuous unboxing video, Aellora may not be able to approve the refund claim.

Do not accept the shipment if the parcel appears damaged, leaking or tampered with by the courier or delivery partner.

Please inform Aellora immediately at contact@aellora.in and share any available photographs or videos of the parcel.

No. Do not send any product back without written confirmation from Aellora.

For approved requests, Aellora will provide the applicable return-pickup details or return-shipping address based on your location and courier serviceability.

For approved return, replacement or exchange requests, Aellora will bear the eligible return or exchange shipping cost.

Aellora may not be responsible for any product sent without approval or shipped to an incorrect return address.

For return or refund requests, please submit your request through Aellora’s Return & Exchange Portal.

For any other product-related concern, please contact us at contact@aellora.in.

Once approved, the eligible refund amount is usually processed within 1 to 2 business days.

The final time required for the amount to reflect in your account may depend on your bank, card issuer, wallet, UPI provider or payment gateway.

Perfume can smell slightly different depending on skin type, body chemistry, weather, temperature, humidity, and how it is applied.

Store perfume in a cool, dry place away from direct sunlight, heat, and humidity. Avoid keeping perfumes in bathrooms, cars, or places exposed to heat.

These terms usually refer to fragrance concentration. EDT is generally lighter, EDP is usually stronger, Parfum is richer, and Extrait is often more concentrated. Actual performance can still vary by perfume formula.