Pay with Confidence
At Aellora, we want your checkout experience to feel safe, simple, and reliable.
This page explains payment methods, secure checkout, payment confirmation, failed payment support, approved refunds, and order security.
Quick Summary
- Aellora accepts prepaid orders only.
- Cash on Delivery is not available.
- Available payment methods are shown at checkout.
- Payments are processed through secure third-party payment providers.
- Aellora does not directly store full card details, CVV details, or sensitive payment credentials.
- Approved refunds, where applicable, are usually processed within 5 to 7 business days.
Secure Checkout
Aellora uses secure checkout systems and trusted payment providers to process online payments.
Payment details are handled by secure payment gateways. Aellora does not directly store complete card numbers, CVV details, or sensitive payment credentials.
Prepaid Orders Only
Aellora currently accepts prepaid orders only.
Cash on Delivery is not available.
Customers can complete payment using the secure payment methods shown at checkout.
Accepted Payment Methods
Available payment methods will be shown at checkout and may include:
- Credit cards
- Debit cards
- UPI
- Net banking
- Wallets
- Other payment options supported by the payment provider
Payment availability may vary based on location, order value, product type, or payment provider rules.
Payment Confirmation
Once your payment is successful, you should receive an order confirmation by email, SMS, or WhatsApp, depending on the details entered at checkout.
If you do not receive confirmation, please check your spam folder or contact us at contact@aellora.in.
Failed Payment
If your payment fails, the order may not be confirmed.
If money was deducted but the order was not confirmed, the amount is usually reversed by your bank, wallet, UPI provider, or payment gateway according to their timeline.
You can contact us with:
- Payment screenshot
- Transaction ID
- Email or phone used at checkout
- Date and time of payment
- Amount deducted
We will help you check the status from our side.
Approved Refunds
Where a refund is approved by Aellora or required due to order cancellation, failed fulfilment, payment issue, or cancellation from our end, the eligible amount is usually processed within 1 to 2 business days.
The final credit timeline may depend on your bank, card issuer, wallet, UPI provider, or payment gateway.
Order Security
To protect customers and reduce fraud, Aellora may review certain orders before dispatch.
We may contact you to confirm order details if:
- The order value is high
- Contact details appear incorrect
- Address details are incomplete
- Payment confirmation is pending
- The order appears unusual or suspicious
Need Help?
For payment support, contact:
Email: contact@aellora.in
Phone / WhatsApp: 7208822916
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Please include your order number or payment reference when contacting us.