Your Privacy, Protected
This Privacy Policy explains how Aellora collects, uses, stores, and protects customer information when you visit our website, place an order, contact support, subscribe to marketing, or interact with our services.
By using the Aellora website, you agree to the collection and use of information as described in this policy.
Quick Summary
- Aellora collects information needed to process orders, payments, delivery, and support requests.
- Payments are handled through secure third-party payment providers.
- Aellora does not directly store complete card numbers, CVV details, or sensitive payment credentials.
- Customer data may be shared with service providers such as payment gateways, couriers, analytics tools, and support tools.
- Marketing messages are sent only where applicable based on customer consent or preferences.
- Privacy questions can be sent to contact@aellora.in.
Information We Collect
Aellora may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment status
- Customer support messages
- Website usage information
- Marketing preferences
- Device and browser information
- Cookies and tracking data
We do not intentionally collect more information than needed to process orders, provide support, improve our website, and communicate with customers.
How We Use Your Information
We may use your information to:
- Process and deliver orders
- Confirm payments
- Provide customer support
- Send order updates
- Handle replacements, exchanges, approved refunds, and complaints
- Improve website experience
- Prevent fraud and misuse
- Send marketing messages, if you have opted in
- Comply with legal, tax, accounting, or business requirements
Payment Information
Payments are processed through secure third-party payment providers. Aellora does not directly store complete card numbers, CVV details, or sensitive payment credentials.
Payment information is handled according to the payment provider’s security and privacy standards.
Marketing Communication
If you subscribe to email, SMS, or WhatsApp marketing, Aellora may send you updates about products, offers, launches, guides, and brand news.
You can unsubscribe or opt out using the method provided in the message or by contacting us at contact@aellora.in.
Cookies and Tracking
Aellora may use cookies and similar technologies to improve website performance, remember preferences, understand visitor behavior, measure marketing performance, and improve customer experience.
You may disable cookies in your browser settings, but some website features may not work properly.
Sharing Information With Service Providers
Aellora may share limited customer information with trusted service providers who help us operate the business, such as:
- Payment gateways
- Courier partners
- Website hosting providers
- Email and SMS tools
- Analytics tools
- Customer support tools
- Marketing platforms
- Fraud prevention tools
These providers are expected to use information only for the purpose of supporting Aellora’s services.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no online system is completely risk-free. Customers should also protect their account details, devices, and passwords.
Data Retention
Aellora may retain order, support, and transaction information as long as necessary for business, legal, tax, accounting, fraud prevention, and customer service purposes.
Customer Rights
Depending on applicable law, you may request access, correction, update, or deletion of your personal information.
To raise a privacy request, contact us at contact@aellora.in.