Terms & Conditions

The Fine Print

These Terms & Conditions explain the rules for using the Aellora website and purchasing products from us.

By visiting our website or placing an order, you agree to these terms.

Quick Summary

Aellora is an online perfume store in India.
AÉLLORA is the display brand name used for visual branding.
Aellora currently accepts prepaid orders only.
Cash on Delivery is not available.
Free shipping is available on all products across serviceable locations in India.
Perfumes and fragrance products are non-refundable due to hygiene, safety, and product integrity reasons.
Aellora may cancel orders in rare cases due to stock mismatch, product unavailability, supplier issue, quality check failure, or fulfilment issue.

About Aellora

Aellora is an online perfume store in India offering fragrance products through our website.

The display brand name AÉLLORA may be used across logos, banners, visual design, and brand communication. Aellora may be used for website, search, policy, business, and customer support references.

Website Use

You agree to use the Aellora website only for lawful purposes.

You should not:

Misuse the website
Attempt unauthorized access
Copy website content without permission
Use false information while placing orders
Interfere with website security or performance
Use the website for fraudulent activity

Product Information

We aim to provide accurate product information, including product name, size, concentration, fragrance notes, gender, occasion, and product description.

However, product packaging, labels, ingredients, batch details, and presentation may vary by brand, importer, batch, region, or manufacturing update.

Product images are for representation and may slightly differ from the actual product.

Brand Names and Trademarks

Third-party brand names, logos, product names, and trademarks belong to their respective owners.

Aellora does not claim ownership of third-party perfume brands unless clearly stated.

Listing a product on Aellora does not always mean Aellora is officially endorsed by, sponsored by, or directly affiliated with the brand owner unless clearly mentioned.

Pricing and Availability

Product prices, offers, stock availability, and promotions may change without prior notice.

Perfume products may sell continuously across different channels, and availability can change quickly.

If a product becomes unavailable after order placement, fails quality checks before dispatch, has a stock mismatch, or cannot be fulfilled due to supplier or inventory availability, Aellora may cancel the order or contact the customer with suitable options.

If payment has already been made and the order is cancelled by Aellora, an eligible refund will be processed.

Order Acceptance

Placing an order does not automatically mean the order has been accepted.

An order may be cancelled due to:

Product unavailability
Payment issue
Address issue
Suspected fraud
Pricing error
Courier serviceability issue
Product condition issue
Supplier availability issue
Inventory mismatch
Policy violation

If payment has been made and the order is cancelled by Aellora, an eligible refund will be processed to the original payment method.

Payments

Aellora currently accepts prepaid orders only. Cash on Delivery is not available.

Payments are processed through secure payment providers. Available payment methods will be shown at checkout.

Aellora is not responsible for delays caused by banks, payment gateways, card networks, wallets, UPI providers, or third-party payment systems.

Shipping and Delivery

Aellora offers free shipping on all products across serviceable locations in India.

Shipping and delivery are handled according to our Shipping & Delivery policy.

Delivery timelines are estimates and may vary due to courier delays, incorrect address, weather, public holidays, serviceability, or other conditions beyond our control.

Limitation of Liability

Aellora will not be liable for indirect, incidental, or consequential losses arising from website use, delivery delays, product misuse, personal fragrance preference, third-party service issues, courier delays, payment provider delays, or customer-provided incorrect information.